FAQ's

1️⃣ Do you offer free shipping?
Yes! 🎉 We provide free shipping on all orders within Saudi Arabia and the UAE — no minimum purchase required.

2️⃣ What is the estimated delivery time?
We aim to deliver your orders within 1–4 business days, ensuring fast and reliable service across KSA and UAE.

3️⃣ Is Cash on Delivery (COD) available?
Absolutely! 💵 Cash on Delivery (COD) is available for all orders, giving you a secure and convenient payment option at your doorstep.

4️⃣ Can I return or exchange an item?
Of course! We offer a 7-day return and exchange policy.
If you’re not satisfied with your order, we’ll make it right.
👉 Check our Return & Refund Policy for full details.

5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.

6️⃣ What if I receive a damaged or defective product?
If your item arrives damaged, defective, or incorrect, contact us immediately — we’ll arrange a free replacement or issue a full refund at no extra charge.

7️⃣ Do you ship internationally?
Currently, we only ship within Saudi Arabia and the UAE. 🌍
Stay tuned — we’ll be expanding to more regions soon!

8️⃣ How can I contact customer support?
Our friendly support team is always ready to help! 💬
You can reach us via our website NewTrendsPK or email at: 📧 info.newtrendpk@gmail.com

9️⃣ Are your products authentic and high-quality?
Yes! We proudly offer 100% genuine, premium-quality products sourced from trusted suppliers, ensuring your complete satisfaction with every purchase.

🔟 Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, you can request a modification or cancellation by contacting our support team as soon as possible.