Return & Refund Policy

At NewTrendsPK, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a smooth and transparent return and refund process under the terms below.

✅ Return Eligibility

We accept returns within 7 days of delivery if the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received.

  • The return request is made within 7 days of receiving your order.

  • You provide a valid proof of purchase (order number or receipt).

❌ Non-Returnable Items

We do not accept returns for the following:

  • Used, damaged, or altered items

  • Products returned after 7 days

  • Clearance, sale, or final-sale items

  • Gift cards or promotional giveaways

🔁 Return Process

  1. Email us at 📧 info.newtrendpk@gmail.com with your order number and reason for return.

  2. Our support team will review your request and provide detailed return instructions.

  3. Ship the item back to us — return shipping cost is paid by the customer unless the item was damaged or incorrect.

  4. Once we receive and inspect the product, your refund will be processed within 5–7 business days.

💸 Refunds

  • Refunds are issued to your original payment method only.

  • Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.

  • You will receive an email confirmation once your refund has been successfully processed.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at 📧 info.newtrendpk@gmail.com with:

  • Your order number

  • Clear photos or video of the issue

We will gladly offer a free replacement or a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or credit card statement

  • Contact your bank/payment provider for updates

  • If you still need help, reach us at 📧 info.newtrendpk@gmail.com

📩 Need Assistance?

For questions related to returns or refunds, feel free to contact us anytime:

📧 info.newtrendpk@gmail.com
🌍 NewTrendsPK – Pakistan
🔗 https://www.newtrendspk.store/